To navigate to the Provider Single Sign On Access, you will need to go to Settings > Single Sign On > Actions > Single Sign On Providers. This navigates to the Single Sign On Management page that will list the available SSO providers. You will need to click on the enable symbol to enable the provider.
Once enabled in your CRM, your provider will be able to manage their internal users via my.LimeLight and be able to manage users via my.LimeLight and not have to create individual users in your CRM via User Account management.
Providers create users in their my.LimeLight portal by navigating to the Menu in the upper right hand corner, clicking on the drop down arrow and select “Groups” as shown in the illustration below:
After selecting your Group Name, they will be brought to the following page which will show a list of all users that have been created. This is where they will create any new users by clicking on “Add User” as shown in the illustration below:
Please note that the users that are created are specific to the Call Center chosen and are NOT the same users as within Settings > User Accounts.
Once the provider creates the user, they will need to provide that user with the login URL and confirmation link for my.LimeLight.
Once the user logs into their my.LimeLight via the provider’s login page, there will be a list of all CRM’s that they have access to. The user just needs to locate the CRM they want to log into, and select “Sign In”. This will automatically log them into that CRM domain with the given department permissions provided.
There are 3 different department templates available to choose from for each user and each have specific permissions, Tier 1, Tier 2 & Supervisor Agent. These permissions will stick to their my.LimeLight user account and be the same for each LimeLight domain they access. The Supervisor Agent will define the permissions for each template/user after creating them.