Monthly Recurring Revenue (MRR)

Overview

MRR is an acronym for Monthly Recurring Revenue and is a measure of the predictable Gross Revenue based on active subscriptions. The primary purpose of the MRR measure is to permit comparative reporting across dissimilar subscriptions. The table below displays the challenge with maintaining a clear sense of subscription performance. MRR normalizes the subscription contract revenue so growth rates, churn rates and additional critical measures can be used to accurately access subscription business performance.

Customer Customer Subscription Status Original Term (months) New Term (months)

Original Contract Value

New Contract Value

Contract Status
1 Subscribes to 12-month term w/ $345 total contract value.  12 n/a $345 n/a Active
2 Subscribes to 24-month term w/ $599 total contract value. 24 n/a $599 n/a Active
3 Upgrades midterm, adding $50 contract value to what was previously a $250 contract. 12 12 $250 $300 Active
4 Downgrades midterm, reducing $30 contract value to what was previously an $80 contract. 3 3 $80 $50 Active
5 Subscribes to $200 6-month contract, but updates & extends the contract at the same time, establishing a new end date. 6 12 $200 $400 Active
6 Fails to renew a three-year contract w/ total contract value of $900. 36 0 $900 n/a Canceled

 


Video Length: 10:16

 

How is MRR Calculated?

  • The MRR calculation incorporates all recurring debits/charges and credits/refunds/chargebacks from active subscriptions.
  • The following are not included in the MRR calculation:
    • one-time charges (e.g., straight sale for $120)
    • one-time credits
    • taxes
    • usage-based billing amounts (e.g., $2 per GB usage)

Potential Actions 

The MRR Dashboard can help answer questions like:

  • Is recurring revenue increasing or decreasing each month?
  • How much recurring revenue can I expect every month?
  • Am I hitting monthly recurring revenue objectives?

Data Elements & Measures

The following data elements and measures are shown on the Monthly Recurring Revenue dashboard. For comprehensive definitions of data elements and measures, please reference the Glossary of Measures

Data Element / Measure Definition
Current Month since last month Comparison of MRR in the current month versus the last month.
Last Month Amount of Monthly Recurring Revenue last month.
3 Month Avg. Average monthly recurring revenue over the previous 3-month period.
12 Month Avg. Average monthly recurring revenue over the previous 12-month period.
MRR Monthly Recurring Revenue.
New MRR New Monthly Recurring Revenue.
Expansion MRR A positive change in an account's contribution to MRR when compared to the previous month. Common reasons for Expansion MRR include subscription upgrade, a coupon or credit being exhausted and causing the total subscription amount being paid to increase or an account adding a second subscription.
Contraction MRR A negative change in an account's contribution to MRR when compared to the previous month. Common reasons for Contraction MRR include: subscription downgrade, a refund, coupon or credit being applied to bring the subscription amount paid down or an account removing one of their multiple subscriptions.
Churn MRR MRR that was contributed by an account LAST month when the account had now contributed $0 this month. This reflects the amount of MRR that was lost. Because we will not know whether an account will contribute MRR or not until the END OF THE MONTH. Churned MRR might get updated for the current month with subscriptions getting reactivated and the corresponding changes will be visible in the Expansion/Contraction MRR numbers for the current month.
Revenue Per Customer Total Revenue ÷ Total customers
MRR Per Customer Monthly Recurring Revenue ÷ Customers
CLTV Customer Lifetime Value is the profit a business makes from any given customer (often referred to as LTV or CLV). The purpose of the CLTV measure is to assess the financial value of each customer. The formula is Gross Profit ÷ Unique Initial Customers, where Gross Profit = Gross Revenue - COGS.

 


Additional Resources

You may find the following Help Center articles relevant to Analytics helpful.

  1. Analytics Overview
  2. Glossary of Measures
  3. How to use Filters
  4. Analytics Vs. Reports - Data Calculation Methodology