Chargebacks

Overview

Get in front of customers who chargeback and understand how it's impacting your business.

Potential Actions 

Use the Chargebacks dashboard to:

  1. Make operational or technical adjustments to reduce the number of chargebacks.

  • Data presented in this dashboard is based on "Chargeback Date" unless otherwise noted. Chargeback Date is the date that the order was charged back without an association between the Re-bill and Recurring transactions (Cycles 1…X) and the Initial transaction (Cycle 0) that initiated the order.
  • All test orders marked within the platform are automatically removed from the Analytics data.
  • Please reference the Lime Light Order Cycle Nomenclature visual below to understand the way that Lime Light references the phases of each order type.  

Please be advised that this report will only show correctly if your chargebacks are being marked properly. This can be automated by using LimeLight Chargeback services or can be accomplished manually through one of the two approaches:

If using API, this is accomplished through the order_update method of our Membership API.

If using the interface, this is accomplished through the order details by checking the chargeback checkbox and choosing the appropriate chargeback date.

You may find the following Help Center articles relevant to Analytics helpful.

Data Elements & Measures

The following data elements and measures are shown on the Chargeback dashboard. For comprehensive definitions of data elements and measures, please reference the Glossary of Measures

Data Element / Measure Definition
Next Month Chargebacks Predicted number of chargebacks next month, based on previous history
Month End Chargebacks Predicted number of chargebacks at the end of the month, based on previous history
Chargeback Projections by Day Linear regression projection displayed on a graph that displays chargebacks projected versus actual chargebacks
Avg Days to Chargeback Average number of days that it takes for a chargeback to occur
Chargeback % Percentage of orders that have been marked or flagged as chargeback
Refund % Refund # / Total Orders
RC Rate Refund Rate + Chargeback Rate
Chargeback # Count of orders that have been marked or flagged as chargeback
Avg Chargebacks/Day Total Chargebacks / Days
Top 5 Visa Chargebacks Bar chart showing the top 5 gateway
Orders Total number of approved transactions
Gross Revenue Total revenue generated by sales. Refunds, discounts, and expenses are not deducted from Gross Revenue
Chargeback # Count of orders that have been marked or flagged as chargeback
Chargeback % Percentage of orders that have been marked or flagged as chargeback
Chargeback Lost Rev Gross Revenue lost as a result of chargebacks only. Note: The benefits of representment is not reflected in the Chargeback Lost Revenue calculation.
Refund # Number of orders that were refunded
Refunded Dollar amount that was refunded
Refunded Rev % Percentage of revenue refunded
Refunded w/o Chargeback Refunded - Chargeback Lost Revenue
Chargeback Lost Rev Gross Revenue lost as a result of chargebacks only. Note: The benefits of representment is not reflected in the Chargeback Lost Revenue calculation.

 


Additional Resources

You may find the following Help Center articles relevant to Analytics helpful.

  1. Analytics Overview
  2. Glossary of Measures
  3. How to use Filters
  4. Analytics Vs. Reports - Data Calculation Methodology