Importing Refunds

Lime Light CRM allows you to import refunds in a CSV formatted text file with the following input fields. A refund import file can be uploaded under the Import Queue under Admin >Import & Export.

The import refunds file includes order Id, refund amount, import type, order note, and keep recurring active.   If a required item is not properly formatted or blank, the import process will skip that order and it will not be processed.

Field Name

 

Format

 

Values

 

Comments

 

order_id Integer The order Id you want to refund Required
refund_amount

Mixed

String or Numeric

The amount to refund, can be 'Full', or the numeric refund amount (amount must be less than the amount on the order.) Required
import_type

Alphanumeric

 

 

Must be either Refund or Reconcile

Refund

*Will be sent to the gateway*

Reconcile

*Will not be sent to the gateway, and will only update in the CRM* (Offline refund)

Required
order_note

String

255 characters Max

Refund order history note Required
keep_recurring_active

Integer

0 or 1 only

Put the order on hold or keep the subscription active Required
       

The CSV template to import refunds can be found below:

 

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