Call Center Technology

3CLogic: Offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, allows for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (e.g., multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.

Address: 9201 Corporate Blvd., Suite 470, Rockville, MD 20850 USA
Contact:
David Rastatter - Manager of Corporate Development
Phone:
800-350-8656
Email:
drastatter@3clogic.com
http://www.3clogic.com/

 

Connect First:  We add efficiency to your organization through a seamless integration between Limelight CRM and hosted telephone technology.  It is easily configured to automatically “pop” prospect or customer screens in Limelight CRM as phone calls are made or received.  The dialing application effectively reaches prospects or customers quicker and maximizes utilization of your agents by not wasting their time with busy signals, incorrect numbers or no answers.

Contact: Darren Prine – VP of Sales & Marketing
Address: 252 S Fairground St. SE, Marietta, GA 30060
Phone: 720-310-8800
Fax: 678-668-7366
Email: dprine@connectfirst.com
http://www.ConnectFirst.com


Five9, Inc.: We provide cloud-based software for inbound, outbound and blended contact centers. To get started with the Five9 call center software, simply supply your agents with computers, headsets and broadband Internet connections. After initial provisioning, you manage your agents and reconfigure your system at will. With this cloud-based contact center software there are no capital costs, no expensive infrastructure, and no leased phone lines. Using the Five9 on-demand software, you can respond flexibly to any changes in agent staffing needs—peak times, seasonal campaigns, remote agents, outsourcing, and off-shoring.

Contact: Chris Heerin - Director, Business Development
Address: 4000 Executive Parkway, Suite 400, San Ramon, CA 94583
Toll Free: 1-800-553-8159
Office: 925-201-2052
Email: cheerin@five9.com
http://www.five9.com/

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