Configuring Fraud Shield Online

To help you protect your business against fraudulent transactions, Lime Light CRM has integrated Fraud Shield Online.

What is Fraud Shield Online?

Fraud Shield Online™, is a proprietary approach to fraud-screening by assessing a multitude of order variables and criteria. Fraud Shield determines in real-time, instantaneously, the likelihood that the order is fraudulent. The assessed variables include, but are not limited to, location of order originator, type of proxy used, valid customer address and phone number verification, computer-fingerprinting and numerous other criteria using the Fraud Shield Artificial Intelligence (AI) that address known-fraudster behavioral patterns.

For more information about this risk mitigation service provider, or to sign up for an account today, please visit: http://www.fraudshieldonline.com

 

How can I configure my Fraud Shield Online account into Lime Light CRM?

Once you have your account set up with them, you can go into your Lime Light CRM and configure your risk mitigation provider. You will go to Payment Systems>Risk Mitigation Providers and select Fraud Shield Online from the Risk Mitigation Providers drop down menu. Click on “Add Risk Mitigation Provider” and fill out Fraud Shield parameters.

These parameters are briefly described here for your reference:

Username: Same username that set up with your Fraud Shield Online account.

Password: Same password that set up with your Fraud Shield Online account.

Alias: This is the name that you will assign to your risk mitigation provider. It is for internal purposes only; it helps you identify a specific provider account among several accounts in your CRM.

There is also a list of questions that you will have to enable or disable according to the settings that you want to assign to your risk mitigation provider. If you hover over each question you will be able to see its full description. These questions as well as their descriptions are included here:

 

Check Fraud Score: Fraud score representing the estimated probability that the order is fraud, based off of analysis of past transactions. Enter in a value from 0… 100 being 0= high likelihood of fraud, and 100= low likelihood of fraud. If the determined fraud score is below or equal to your threshold, the transaction will be denied. If the fraud score is above your threshold, the transaction will be allowed to continue.

 

Check for Blacklist: Whether customer is in database of blacklisted customers. If this question is enabled, the customer will be checked against list of known blacklisted customers.  If a match is found, the transaction will be denied, otherwise it will be allowed to continue.

 

Check for Duplicate IP: Whether customer IP address is in database of your previous customer transaction history. If this question is enabled, the customer IP address will be checked against list previous transactions. If a match is found, the transaction will be denied, otherwise it will be allowed to continue.

 

Check for Invalid Phone: Whether customer phone number format is invalid. If this question is enabled, the customer phone number will be checked against invalid formats. If a match is found, the transaction will be denied, otherwise it will be allowed to continue.

 

Check for Bill is not Ship: Whether billing address and shipping address is mismatch.  If this question is enabled, the billing address will be checked against the shipping address.  If it is determined that they do not match, the transaction will be denied, otherwise it will be allowed to continue.

 

Check for Duplicate Email: Whether customer email address is in database of your previous customer transaction history. If this question is enabled, the customer email address will be checked against list previous transactions. If a match is found, the transaction will be denied, otherwise it will be allowed to continue.

 

Check for After Hours: Whether customer purchase is placed at an unusual time. If this question is enabled, the customer transaction time will be checked against unusual time slots. If a match is found, the transaction will be denied, otherwise it will be allowed to continue.

 

Check for International IP: Whether customer IP address is international or outside of the United States. If this question is enabled, the customer IP address will be checked against list of international IP addresses. If a match is found, the transaction will be denied, otherwise it will be allowed to continue.

 

Check for IP Distance: Whether customer IP address distance is within the customer shipping address. If this question is enabled, the customer IP address will be checked against the customer shipping address in miles. Enter in values from 0.... 2500. If a match is found, the transaction will be denied, otherwise it will be allowed to continue.

 

Check if Anonymous Proxy: Whether IP address is Anonymous Proxy (anonymous proxy = very high risk).  If this question is enabled, the IP address will be checked to determine if it is an anonymous proxy.  If it is determined that it is an anonymous proxy, the transaction will be declined, otherwise the transaction will be allowed to continue.

 

Check Email Domain: Whether customers e-mail address is from free email provider (free email = higher risk).  If this question is enabled, the domain of the email address will be checked to see if it is from a free email provider.  If it is, the transaction will be declined, otherwise it will be allowed to continue.

 

Check High Risk Email: Whether customers e-mail address is in database of high risk e-mails.  If this question is enabled, the email address will be checked against list of known high risk emails.  If a match is found, the transaction will be denied, otherwise it will be allowed to continue.

 

Check if Phone Number is in Billing Zipcode: Whether the customer phone number is in the billing zip code. If this question is enabled, a check will be done and if the phone number is determined to be outside of the zipcode, the transaction will be denied, otherwise it will be allowed to continue.  This only works on US addresses.  If the phone number is not found, it will decline the transaction.

 

Check if Billing City & State Matches Billing Zipcode: Whether billing city and state match zipcode.  If this question is enabled, the billing city and state will be checked against the zipcode.  If it is determined that they do not match, the transaction will be denied, otherwise it will be allowed to continue.  Only available for US addresses, will be skipped on foreign countries.

 

Check if Shipping City & State Matches Shipping Zipcode: Whether shipping city and state match zipcode.  If this question is enabled, the shipping city and state will be checked against the zipcode.  If it is determined that they do not match, the transaction will be denied, otherwise it will be allowed to continue.  Only available for US addresses, will be skipped on foreign countries.

 

Check for Forward Shipper: Whether customer shipping address is in database of freight forwarders. If this question is enabled, the customer shipping address will be checked against list of known freight forwards. If a match is found, the transaction will be denied, otherwise it will be allowed to continue.

 

Check for Giftcard: Whether customer credit card is in database of prepaid gift credit cards. If this question is enabled, the customer will be checked against list of known prepaid gift credit cards. If a match is found, the transaction will be denied, otherwise it will be allowed to continue.

 

Check for Bank Country Mismatch: Whether customer card issuing bank is in a different country than the customer. If this question is enabled, the customer card issuing bank will be checked against the customer.  If it is determined that they do not match, the transaction will be denied, otherwise it will be allowed to continue.

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How can I use Fraud Shield Online in my campaigns after I have configured it into my Lime Light CRM?

After you have configured your Fraud Shield account into your CRM, you will assign it at the campaign level.  This means that it will not be automatically enabled in all your campaigns; instead, you will assign it to those campaigns that you choose to assign the risk mitigation protection to.

If you are building a new campaign, you will simply select your Fraud Shield Online account from the drop down menu under the Risk Mitigation Providers field, at the time of building the campaign.

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If you want to assign it to an existing campaign, you will go to Campaigns>Manage Campaigns and go to the campaign that you want to assign the risk mitigation provider to. Click on “Edit” to open up the campaign form, scroll down to Risk Mitigation Providers field and select Fraud Shield Online from the drop down menu. When finished, click on “Save” at the bottom of the page to save the changes applied to the campaign.

 

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