Configuring Sykes Fulfillment

If you are working with Sykes Fulfillment, you can activate the automated fulfillment technology in your CRM at any time.

In order to do this you just need to go to Clients & Fulfillment > Fulfillment Providers and select Sykes Fulfillment from the drop down menu. Click on "Add Fulfillment Provider" and fill out the following parameters to configure Sykes Fulfillment:

  • Client Name - This will be provided to you by Sykes Fulfillment.
  • Warehouse – This will be provided to you by Sykes Fulfillment.
  • Receive Tracking Numbers – Specify whether or not you would like to receive tracking numbers with your shipments.
  • Is Test- This will denote to Sykes Fulfillment whether or not your fulfillment account is in test mode. If your configuration is set to test mode, then your test and live orders will be considered as test orders within your fulfillment account at Sykes Fulfillment.
  • Delay Hours – Specify if you would like to delay our system from pushing the orders to your fulfillment center for an “X” amount of hours. This would allow you to review the orders before they get sent out to the fulfillment provider.
  • Alias - For internal purposes only to help you organize among multiple fulfillment profiles within your CRM.

After these fields have been submitted to our support team to activate the automated fulfillment technology in your CRM, we will provide you an IP Address that you must send over to Sykes Fulfillment in order to complete the set up on their side.

In addition to this, once your fulfillment provider has been activated in your CRM, you must follow these requirements:

  • Use the same product SKUs for Sykes Fulfillment and Lime Light CRM
  • Set up your Shipping Codes within Lime Light CRM according to the shipping codes that Sykes Fulfillment uses for the shipping methods you will be working with

These two fields will help you prevent your shipments from getting rejected or delayed due to the product SKUs not matching or due to invalid shipping codes.

Once your fulfillment provider profile has been created, then you will go through your campaigns and assign the fulfillment provider to the corresponding campaign(s).

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